Shipping

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping charges for your order will be calculated and displayed at checkout. 

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it - unwashed, unused, and in its original packaging. You’ll also need the receipt.  

Please note that due-to hygiene concerns, all pillowcases are FINAL SALE.  

To start a return, you can contact us at hello@cocobeansco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@cocobeansco.com.  

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (less the cost of return shipping) on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund too.